Table 4.

Implementing “Closed Gate approach to Trojan” to WFH users.

Stages	Description
Stage 1	The IT department is required to organize a short online module with quizzes and answers to teach working from home users about trojan attacks and its potential to spread ransomware
Stage 2	All working from home users are required to complete the short modules with quizzes and answers before moving to stage 3
Stage 3	Using any online face-to-face medium, the IT department are required to personal teach working from home users about the concept of trojan. Repeat if working from home users have not yet understand the concept of trojan
Stage 4	Using any online face-to-face medium, the IT department must now demonstrate how to respond appropriately to potential trojan attacks. For instance, IT may say that if a suspicious source asks the working from home user to open and install the program from the email, one must not comply with the demand. Repeat if working from home users have not understood how to respond appropriately to potential trojan attacks
Stage 5	Using any online face-to-face medium, the IT department are required to go through all the “Never Open the Gate for Trojan” with working from home users. For instance, IT may show to working from home user how to correctly configurate one's firewall to prevent the possibility of trojans being installed onto the electronic device. Repeat if working from home user have not understood how to appropriately apply the security measures from “Never Open the Gate for Trojan”
Stage 6	At this stage, working from home user would now have a strong comprehension about the concept of trojan, how to appropriately respond to it, and how to use and appropriately apply the security measures from “Never Open the Gate for Trojan”
Stage 7	Every 6 months, the IT department must go through stage 2 with working from home users to ensure that they are up to date with their skills. Stage 3, 4 and 5 are other optional stages working from home user may wish to go through again to help retrain themselves
Stage 8	In the future, an organization may recruit new working from home users. The IT department are required to go through stage 2–7 with the new working from home users