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Summary of the content and response times of 322 cases with 1864 WhatsApp messages. (‘Case’ refers to all messages and photographs per completed referral).
| Time to First Response (MM:SS) | Time to Resolution (MM:SS) | Avg. No. Messages per Case (Range) | Avg. No. Words per Case (Range) | Avg. No. Photos per Case (Range) | ||
|---|---|---|---|---|---|---|
| Referring Dr | 3.3 (0–33) | 36 (0–70) | 2.3 (0–9) | |||
| Dermatologist | median 25th quartile 75th quartile |
7:51 2:34 24:10 |
16:00 5:47 55:25 |
2.6 (1–17) | 35 (29–51) | - |
