Table 2.
Patient Satisfaction.
| Satisfaction Measures | Baseline1 | Month 11 | Month 21 | Month 31 |
|---|---|---|---|---|
| M(SD) | M(SD) | M(SD) | M(SD) | |
| Client Satisfaction Questionnaire (CSQ)1 | ||||
| CSQ Overall Score | 3.84 (0.25) | 3.81 (0.29) | 3.85 (0.29) | 3.88 (0.18) |
| How would you rate the quality of services that you received at ATS / pharmacy? | 3.64 (0.67) | 3.70 (0.48) | 3.80 (0.42) | 3.80 (0.42) |
| How satisfied are you with the amount of help you received at ATS / pharmacy? | 3.73 (0.47) | 3.80 (0.42) | 3.80 (0.42) | 3.80 (0.42) |
| I am satisfied with the convenience of ATS/ pharmacy methadone dosing. | 3.90 (0.30) | 3.70 (1.68) | 3.80 (1.42) | 3.90 (0.32) |
| I was satisfied with the amount of privacy I received at ATS / pharmacy. | 3.90 (0.30) | 3.70 (0.48) | 3.90 (0.32) | 3.80 (0.42) |
| Additional Measures of Satisfaction | ||||
| ATS vs. Pharmacy choice 2 | Pharm: 91% | Pharm: 90% | Pharm: 80% | Pharm: 100% |
| Dollars willing to pay weekly to ensure pharmacy (vs. ATS) delivery 3 | 10.46 (15.89) | 8.50 (7.09) | 8.50 (6.26) | 9.00 (7.38) |
| Dollars willing to pay weekly to ensure ATS (vs. pharmacy) delivery 4 | 1.82 (4.10) | 0 (0) |
0 (0) |
0 (0) |
1
1–4 Likert scale, higher values indicate more satisfaction. Baseline CSQ references satisfaction with ATS; monthly follow-up CSQs reference satisfaction with the community pharmacy.
2
“I prefer to receive methadone dosing at: OTP or Pharmacy.”.
3
“How much extra money would you be willing to pay each week to receive your methadone at a community pharmacy, instead of at ATS?”.
4
“How much extra money would you be willing to pay each week to receive your methadone at ATS, instead of a community pharmacy?”.