Table 2. Comparison of the levels of satisfaction according to the age group of the patients.
Age | ||||||||
---|---|---|---|---|---|---|---|---|
18-44 | 45-64 | 65 and over | F | p | ||||
M | SD | M | SD | M | SD | |||
Appointment | 3.45 | .29 | 3.76 | .42 | 3.60 | .45 | 4.792 | 0.010 |
Access | 3.78 | .46 | 4.06 | .70 | 3.68 | .58 | 3.996 | 0.022 |
Waiting to be examined | 4.08 | .56 | 4.39 | .63 | 4.26 | .50 | 2.374 | 0.098 |
Clinic | 4.32 | .37 | 4.58 | .51 | 4.50 | .40 | 2.768 | 0.068 |
Physician | 4.28 | .41 | 4.53 | .46 | 4.14 | .43 | 7.431 | 0.001 |
Nurses | 4.06 | .84 | 4.59 | .57 | 4.29 | .70 | 4.778 | 0.010 |
Departure | 4.21 | .27 | 4.52 | .36 | 3.67 | .81 | 0.245 | 0.784 |
Overall satisfaction | 4.42 | .50 | 4.72 | .46 | 4.34 | .87 | 3.457 | 0.035 |