Table 3.
Survey results for questions scored on a 5-point scale (N=216).
| Survey questions | Strongly disagree (1), n (%) | Disagree (2), n (%) | Neither agree nor disagree (3), n (%) | Agree (4), n (%) | Strongly agree (5), n (%) |
| I was comfortable connecting with my physician virtually (phone/video) | 2 (0.9) | 0 (0) | 5 (2.3) | 78 (36.6) | 128 (60.1) |
| My privacy was respected | 2 (0.9) | 0 (0) | 5 (2.4) | 58 (28.0) | 142 (68.6) |
| I felt that my physician spent sufficient time with me | 3 (1.4) | 3 (1.4) | 6 (2.8) | 65 (30.4) | 137 (64.0) |
| My telephone/video assessment was thorough | 2 (0.9) | 3 (1.4) | 17 (8.1) | 81 (38.4) | 108 (51.2) |
| I left the virtual visit with a clear understanding of the next steps | 2 (0.9) | 4 (1.9) | 8 (3.8) | 74 (34.9) | 124 (58.5) |
| Compared to an in-person visit, the physician-patient relationship was the same | 4 (1.9) | 29 (13.7) | 35 (16.5) | 70 (33.0) | 74 (34.9) |
| Having a virtual visit saved me time | 2 (0.9) | 3 (1.4) | 13 (6.1) | 55 (25.9) | 139 (65.6) |
| I experienced technical difficulties during my appointment | 132 (62.3) | 59 (27.8) | 7 (3.3) | 10 (4.7) | 4 (1.9) |
| I needed help with my virtual visit from a family member or friend | 154 (72.6) | 40 (18.9) | 10 (4.7) | 4 (1.9) | 4 (1.9) |
| If it were safe to do so, I would prefer to meet with my care provider in person | 14 (6.6) | 19 (9.0) | 72 (34.0) | 62 (29.3) | 45 (21.2) |
| I was satisfied with my virtual visit | 2 (0.9) | 2 (0.9) | 10 (4.7) | 85 (40.3) | 112 (53.1) |