Table 2.

Components of performance in the public hospitals.

Category	Sub-themes	Quotations
1. Health services	Outpatient services	“The hospital ensures the provision of diagnostic and therapeutic services to all patients” [Hospital Manager (HM)].
	Inpatient services	“Inpatient services are mainly provided by secondary care hospitals” [District health administrator (DHA)].
	Emergency services	“…especially the treatment of accidents and fractures” (HM).
	Surgical services	“Surgical therapeutic services, including cardiology, neurosurgery, obstetrics & gynecology and general surgery, are main surgery services provided by the hospitals” (HM).
	Supportive therapeutic & diagnostic services	“Support Services, e.g., laboratory, pharmacy and nutrition, are necessary services required to produce health outcomes in the hospitals” (MOH official).
	Preventive Services	“Preventive Services, like, vaccinations, health awareness and infection control are essential to improve the public health” (HM & a DHA).
2. Services demanded by communities	Emergency, outpatient & pharmacy services	“The most demanded health services are emergency, outpatient and pharmacy services, especially in the hospitals located in a place near to the pilgrim's or international roads” (DHA).
3. Health resources	Health workers	“Health workers, across the different health specialities, are the backbone of hospitals as health service provisions depend mainly on the clinical staff” (HM).
	Capital resources	“The clinical capacity of the hospital and (medical and non-medical) devices are the essential resources in the public hospitals” (MOH Official).
	Purchase budget	“Funds for the purchasing supplies and medicines should be done by the hospital itself, to reduce purchasing time” (HM).