Table 10.
Composite reliability, convergent validity, discriminant validity, and factor correlation matrix
| CR | AVE | MSV | ASV | ServQ | PF | IQ | BF | EF | SQ | US | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| IQ | 0.905 | 0.931 | 0.704 | 0.915 | 0.965 | ||||||
| BF | 0.929 | 1.055 | 0.723 | 0.930 | 0.890 | 1.027 | |||||
| PF | 0.848 | 1.082 | 0.651 | 0.854 | 0.952 | 1.006 | 1.040 | PF | |||
| EF | 0.892 | 1.055 | 0.673 | 0.895 | 0.906 | 1.027 | 0.991 | 1.027 | |||
| SQ | 0.885 | 1.082 | 0.660 | 0.898 | 0.965 | 0.985 | 1.040 | 1.018 | 1.040 | ||
| ServQ | 0.874 | 0.947 | 0.699 | 0.875 | 0.964 | 0.913 | 0.941 | 0.923 | 0.973 | 0.973 | ServQ |
| US | 0.930 | 0.933 | 0.816 | 0.935 | 0.897 | 0.886 | 0.966 | 0.867 | 0.917 | 0.818 | 0.966 |