Table 11.
Structural model and hypothesis testing
| Hypothesis | Path | Estimate | P-value | Significance | ||
|---|---|---|---|---|---|---|
| H1 | User Satisfaction | < –- | System Quality | 1.7 | 0.01 | NS |
| H2 | User Satisfaction | < –- | Service Quality | -0.90 | *** | S |
| H3 | User Satisfaction | < –- | Information Quality | 0.38 | 0.16 | NS |
| H4 | System Quality | < –- | Behavior | 0.85 | *** | S |
| H5 | Service Quality | < –- | Behavior | 0.70 | 0.37 | NS |
| H6 | Information Quality | < –- | Behavior | 0.60 | 0.45 | NS |
| H7 | System Quality | < –- | Environment | 0.57 | *** | S |
| H8 | Service Quality | < –- | Environment | 0.67 | *** | S |
| H9 | Information Quality | < –- | Environment | 0.47 | *** | S |
| H10 | System Quality | < –- | Personal | 0.63 | *** | S |
| H11 | Service Quality | < –- | Personal | 0.19 | *** | S |
| H12 | Information Quality | < –- | Personal | 0.78 | *** | S |
NS, Non-significant relationship, S, A significant relationship