Table 5.

Composite reliability, convergent validity, discriminant validity, and factor correlation matrix

	CR	AVE	MSV	ASV	ServQ	PF	IQ	BF	EF	SQ	US
ServQ	0.802	0.616	0.510	0.434	0.785
PF	0.868	0.667	0.597	0.478	0.801	0.817
IQ	0.894	0.637	0.587	0.407	0.733	0.701	0.798
BF	0.829	0.656	0.551	0.444	0.805	0.800	0.801	0.810
EF	0.824	0.676	0.610	0.428	0.765	0.755	0.715	0.725	0.822
SQ	0.821	0.701	0.618	0.408	0.786	0.757	0.786	0.616	0.749	0.837
US	0.828	0.617	0.616	0.429	0.624	0.765	0.785	0.689	0.775	0.527	0.785