Table 6.
Structural model and hypothesis testing
| Hypothesis | Path | Estimate | P-value | Significance | ||
|---|---|---|---|---|---|---|
| H1 | User Satisfaction | < –- | System Quality | 0.50 | *** | S |
| H2 | User Satisfaction | < –- | Service Quality | -0.18 | *** | S |
| H3 | User Satisfaction | < –- | Information Quality | 0.86 | *** | S |
| H4 | System Quality | < –- | Behavioural | 0.09 | 0.14 | NS |
| H5 | Service Quality | < –- | Behavioural | 0.77 | 0.57 | NS |
| H6 | Information Quality | < –- | Behavioural | 1.00 | 0.04 | NS |
| H7 | System Quality | < –- | Environmental | 0.20 | *** | S |
| H8 | Service Quality | < –- | Environmental | 0.60 | *** | S |
| H9 | Information Quality | < –- | Environmental | 0.90 | 0.20 | NS |
| H10 | System Quality | < –- | Personal | 0.40 | 0.20 | S |
| H11 | Service Quality | < –- | Personal | 0.40 | *** | S |
| H12 | Information Quality | < –- | Personal | -0.80 | *** | S |
NS, Non-significant relationship; S, A significant relationship