Table 2.
Barriers to My Health Record (MHR) use
| Barriers to MHR use | Use MHR (n = 34 respondents) | Do not use MHR (n = 29 respondents) | Total (n = 63 respondents) | |||||
|---|---|---|---|---|---|---|---|---|
| N | % Totala | % Totalb | N | % Totala | % Totalb | N | % | |
| No time to use MHR | 5 | 50.00 | 14.71 | 5 | 50.00 | 17.24 | 10 | 15.87 |
| MHR does not have the information required | 14 | 73.68 | 41.18 | 5 | 26.32 | 17.24 | 19 | 30.16 |
| Information within MHR can be found a quicker way | 3 | 60.00 | 8.82 | 2 | 40.00 | 6.90 | 5 | 7.94 |
| Unsure how to use MHR | 5 | 33.33 | 14.71 | 10 | 66.67 | 34.48 | 15 | 23.81 |
| No ED staff appear to use MHR | 4 | 33.33 | 11.76 | 8 | 66.67 | 27.59 | 12 | 19.05 |
| Forget to use MHR | 13 | 50.00 | 38.24 | 13 | 50.00 | 44.83 | 26 | 41.27 |
| Help and support services are not useful | 5 | 71.43 | 14.71 | 2 | 28.57 | 6.90 | 7 | 11.11 |
| Patient’s do not request information to be uploaded into their record | 18 | 85.71 | 52.94 | 3 | 14.29 | 10.34 | 21 | 33.33 |
| Information in MHR is not accurate or up to date | 12 | 70.59 | 35.29 | 5 | 29.41 | 17.24 | 17 | 26.98 |
| Using MHR impacts workflow | 4 | 80.00 | 11.76 | 1 | 20.00 | 3.45 | 5 | 7.94 |
| Concerns about privacy and security of information in MHR | 2 | 40.00 | 5.88 | 3 | 60.00 | 10.34 | 5 | 7.94 |
| MHR is not user friendly | 15 | 93.75 | 44.12 | 1 | 6.25 | 3.45 | 16 | 25.40 |
| Poor internet connection in the ED/a long waiting time to load | 5 | 83.33 | 14.71 | 1 | 16.67 | 3.45 | 6 | 9.52 |
| Not enough healthcare providers use MHR | 14 | 73.68 | 41.18 | 5 | 26.32 | 17.24 | 19 | 30.16 |
| No barriers are applicable to me | 1 | 20.00 | 2.94 | 4 | 80.00 | 13.79 | 5 | 7.94 |
| Other* | ||||||||
| Delay in the upload of information to MHR | 1 | 100.00 | 2.94 | 0 | 0.00 | 0.00 | 1 | 1.59 |
| Administration have not entered Medicare number required for access | 1 | 100.00 | 2.94 | 0 | 0.00 | 0.00 | 1 | 1.59 |
| No access due to role (e.g., clerk) | 0 | 0.00 | 0.00 | 1 | 100.00 | 3.45 | 1 | 1.59 |
| Patient’s record is locked | 1 | 100.00 | 2.94 | 0 | 0.00 | 0.00 | 1 | 1.59 |
| Total | 34 | 53.97 | 100.00 | 29 | 46.03 | 100.00 | 63 | 100.00 |
*Free text responses provided when other was selected; atotal of all respondents; btotal within user group (either user or non-user). Please note, non-users were grouped according to current use, therefore they may have previously used MHR