How this fits in

Previous research on face-to-face group consultations points to improvements in outcomes, but also implementation challenges in practice. Yet, little is known on how video group consultations (VGCs) delivered remotely may be implemented. In this qualitative study in general practice, most patients and staff expressed largely positive experiences with this new model of care during COVID-19 restrictions. Additional work was needed to support caring relationships at a distance, enable IT and online facilitation skills, align with remote care practices in the crisis context, and take account of digital inclusion.