Table 5.
Presenting problems that led participants to seek counseling, expressed as distribution of the number of text-based counseling sessions completeda.
| Presenting problem | Sessions (N=773), n (%) | Participants (N=270), n (%) |
| Anxiety | 152 (19.7) | 71 (26.3) |
| Depression | 143 (18.5) | 79 (29.3) |
| Stress | 61 (7.9) | 34 (12.6) |
| Family issues | 50 (6.5) | 30 (11.1) |
| Relationship issues | 49 (6.3) | 34 (12.6) |
| Grief and loss | 25 (3.2) | 12 (4.4) |
| Trauma issues | 15 (1.9) | 11 (4.1) |
| Suicidal thoughts | 13 (1.7) | 10 (3.7) |
| Anger | 6 (0.8) | 6 (2.2) |
| Work problems | 6 (0.8) | 5 (1.9) |
| Domestic violence | 4 (0.5) | 4 (1.5) |
| Isolation or loneliness | 4 (0.5) | 2 (0.7) |
| Critical incident | 3 (0.4) | 3 (1.1) |
| Self-harm | 3 (0.4) | 3 (1.1) |
| COVID-19 | 2 (0.2) | 2 (0.7) |
| Eating disorders | 1 (0.1) | 1 (0.4) |
| Friend issues | 1 (0.1) | 1 (0.4) |
| Health concerns | 1 (0.1) | 1 (0.4) |
| LGBTIb issues | 1 (0.1) | 1 (0.4) |
| Physical abuse | 1 (0.1) | 1 (0.4) |
aTechnical issues and undisclosed presenting problems (232/773, 30% of the sessions for 121/270, 44.8% of the participants) are not listed.
bLGBTI: lesbian, gay, bisexual, transgender, and intersex.