Table A1.
Survey on Online Return Intention.
| Scales | Items |
|---|---|
| Perceived Information Overload | I think a large amount of information will distract my attention. 1 (strongly disagree) to 7 (strongly agree) |
| I often feel that the information on online shopping platforms is too much and over-whelming. 1 (strongly disagree) to 7 (strongly agree) | |
| I often feel like there’s more information on the platform than I can handle. 1 (strongly disagree) to 7 (strongly agree) | |
| I often find that there are so many choices that I don’t want to make the effort to compare and choose. 1 (strongly disagree) to 7 (strongly agree) | |
| Impulsive Buying Behavior | I sometimes spend more than my budget on online shopping. 1 (strongly disagree) to 7 (strongly agree) |
| I sometimes buy things on impulse. 1 (strongly disagree) to 7 (strongly agree) | |
| Sometimes I want to buy something when I see a picture of a product. 1 (strongly disagree) to 7 (strongly agree) | |
| I sometimes have a sudden urge to buy something, even if it’s not in my shopping plan. 1 (strongly disagree) to 7 (strongly agree) | |
| Cognitive Dissonance | After receiving the product, I sometimes find that there is a gap between it and my expectation. 1 (strongly disagree) to 7 (strongly agree) |
| After receiving the product, I sometimes doubt whether I made a right purchase decision. 1 (strongly disagree) to 7 (strongly agree) | |
| After receiving the product, I wondered if I really needed it. 1 (strongly disagree) to 7 (strongly agree) | |
| After receiving the product, I would wonder if the merchant was making false claims. 1 (strongly disagree) to 7 (strongly agree) | |
| Online Return Intention | Even if the return process is troublesome, I will choose to return. 1 (strongly disagree) to 7 (strongly agree) |
| I only use the return to deal with inappropriate products purchased online. 1 (strongly disagree) to 7 (strongly agree) | |
| As long as the product doesn’t fit, I intend to return it. 1 (strongly disagree) to 7 (strongly agree) | |
| Even if I buy something cheap, I will choose to return it. 1 (strongly disagree) to 7 (strongly agree) | |
| I think it is the right decision to return the unsuitable product. 1 (strongly disagree) to 7 (strongly agree) | |
| Perceived environmental effectiveness | I realize that consumer behavior affects society and the environment. 1 (strongly disagree) to 7 (strongly agree) |
| I realize that reducing returns is environmentally friendly. 1 (strongly disagree) to 7 (strongly agree) | |
| I believe I can make a contribution to the solution of environmental problems. 1 (strongly disagree) to 7 (strongly agree) | |
| I believe that reducing returns can have a positive impact on the environment. 1 (strongly disagree) to 7 (strongly agree) |