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. 2022 Jun 24;24(6):e37209. doi: 10.2196/37209

Table 1.

Triage errors in primary care, in emergency care, and by digital symptom checkers.


Overtriage Undertriage
Primary care 13%-19% 10%-19%
Emergency care 10%-35% 5%-23%
Symptom checker No specific rate of overtriage reported. Mean rate of triage accuracy reported to be around 50%, with a range of 22%-72% No specific rate of undertriage reported. Mean rate of triage accuracy reported to be around 50%, with a range of 22%-72%