Table 2. Examples of Patient-Centred Practice.

Themes	Excerpts
Collaborative care and putting patients at the centre of care	“I’ll discuss with the patients, I will counsel them to make sure they understand, and then I'll reinforce or get the nurses to do it” (Provider 3, doctor). “We would try and find out if the family members are available for us to discuss simple things like, are they able to take care of the patient […]” (Provider 21, podiatrist).
Understanding the patient better and respect for patient autonomy	“So, you need to know if the patient is going to dress their wound at home, is there anyone who can assist in taking care of the patient […]” (Provider 14, podiatrist). “You know, you have to respect the patient's rights and their beliefs and their cultures. If they communicate that they want to seek alternative care, we try and inform them of the risks of doing so but respect their wishes should they want to. And we will never deny them treatment should they come back” (Provider 22, endocrinologist).
Structural competence	“Patients are not able to attain good health because of lack of money to buy the required food, I do teach them what is required as per the nutritional guideline but sometimes end up giving them alternatives that are practical in their settings” (Provider 28, dietician).
Empathizing with the patients	“Like she is smart, she will tell me the truth that ‘I did not inject because it’s sore […]’ and I would feel for her” (Provider 1, nurse). “I always feel for them because I know it’s not easy. I would change their appointment dates to what fits them” (Provider 4, nurse).