Table 1.

Correlation Matrix for the Key Variables in the Mainland Chinese Data.

Variable	M	SD	1	2	3	4
1. Perceived responsiveness	5.60	.88	–
2. Relational satisfaction	5.57	.89	.78 * *	–
3. Relational trust	5.56	.89	.73 * *	.77 * *	–
4. Positive WOM intention	5.46	1.01	.61 * *	.58 * *	.59 * *	–

Note. * * p < .01 (2-tailed)