Table 3.

Correlation Matrix for the Key Variables in the Taiwan Data.

Variable	M	SD	1	2	3	4
1. Perceived responsiveness	4.85	1.16	–
2. Relational satisfaction	4.90	1.16	.84 * *	–
3. Relational trust	5.02	1.19	.78 * *	.82 * *	–
4. Positive WOM intention	4.43	1.24	.34 * *	.36 * *	.34 * *	–

Note. * * p < .01 (2-tailed)