Fig. 4.

a Stage 1: the spider plot showing the percentage of positive and negative texts per question. Stage 2: once the end-user clicks on one of the questions, the automatically extracted topics are shown. The positive topics are shown on the left and the negative topics on the right. b Stage 3: if the end-user wants to dive into one of the topics, they can click on that topic and read the actual patient answers that belong to that topic. In this example, the end-user is looking at the topics within the ‘Other’ category and has clicked on positive topic 1 and negative topic 1