Table 1.

An example of rule-based response diversification for the message “You are welcome”

Diversified response	Adopted rules for the response diversification
You are welcome.	A general answer to thanks, thank you, etc.
You are welcome. Take care. Bye.	Answer to thanks at the end of conversations. The patient message should imply the end of the chat.
You are welcome. Have a great day.	When a patient ends the chat by wishing a nice day.
You are welcome. Have a great night.	When a patient ends the chat by wishing a good night.
Take care, Happy to help! If you liked our service, please leave us a Google review :)	When a patient ends the chat implying a satisfactory service.