TABLE 2.
Chatters’ post‐chat perceptions of crisis chat effectiveness (N = 13,130)
| Post‐chat Survey Questions | N | % |
|---|---|---|
| “Now that you have finished your chat session, how upset are you?” | ||
| Doing OK | 4658 | 35.5 |
| A little upset | 2597 | 19.8 |
| Moderately upset | 2095 | 16.0 |
| Very upset | 1394 | 10.6 |
| Extremely upset | 2238 | 17.0 |
| Missing | 148 | 1.1 |
| “Did you find this chat service helpful?” | ||
| Yes | 8773 | 66.8 |
| No | 3884 | 29.6 |
| Missing | 473 | 3.6 |
| “After the conversation how do you feel?” | ||
| Hopeful? | ||
| Less | 2442 | 18.6 |
| Same | 4897 | 37.3 |
| More | 4136 | 31.5 |
| Missing | 1655 | 12.6 |
| Depressed? | ||
| Less | 3524 | 26.8 |
| Same | 5733 | 43.7 |
| More | 2160 | 16.5 |
| Missing | 1713 | 13.1 |
| Overwhelmed? | ||
| Less | 4925 | 37.5 |
| Same | 4294 | 32.7 |
| More | 2111 | 16.1 |
| Missing | 1800 | 13.7 |
| Suicidal? a | ||
| Less | 4944 | 45.0 |
| Same | 3351 | 30.5 |
| More | 1344 | 12.2 |
| Missing | 1354 | 12.3 |
a
Analysis of suicidal outcome only includes 10,993 chatters who endorsed current or recent suicidal thoughts on the pre‐chat survey.