TABLE 9.
Very dissatisfied | Dissatisfied | Neutral | Satisfied | Very satisfied | Mean (SD) | Loading | |
---|---|---|---|---|---|---|---|
Overall diagnostic process | 5.0 | 8.3 | 11.7 | 45.0 | 30.0 | 3.87 (1.10) | .88 |
Understandability of the provided information | 3.3 | 6.7 | 8.3 | 55.0 | 26.7 | 3.95 (.96) | .88 |
Amount of information provided | 6.7 | 6.7 | 16.7 | 48.3 | 21.7 | 3.72 (1.09) | .85 |
Opportunity to ask questions | 1.7 | 8.3 | 10.0 | 51.7 | 28.3 | 3.97 (.94) | .89 |
Answering of raised questions | 1.7 | 6.7 | 15.0 | 46.7 | 30.0 | 3.97 (.94) | .93 |
Begin listened to and feeling heard | 6.7 | 3.3 | 15.0 | 45.0 | 30.0 | 3.88 (1.10) | .94 |
Feedback of test results | 5.0 | 6.7 | 13.3 | 40.0 | 35.0 | 3.93 (1.10) | .86 |
Note: Extraction Method: Principal Component Analysis.