Table 5. Support from the management offered during the lockdown period related to telepharmacy services and the association with number of staff and pharmacy type.
| Support Items from the management | Association with number of staff | Association with pharmacy type | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Subgroup, N staff | No | Yes | Total | P | Subgroup, Type | No | Yes | Total | P | |
| n (%) | n (%) | |||||||||
| Training on using telecommunication technologies to provide telepharmacy services | 123 | 191 | 314 | 0.17 | 123 | 191 | 314 | 0.41 | ||
| < 3 | 89 (41.8) | 124 (58.2) | 213 (100) | Group/ Chain | 91 (40.6) | 133 (59.4) | 224 (100) | |||
| ≥ 3 | 34 (33.7) | 67 (66.3) | 101 (100) | Individual | 32 (35.6) | 58 (64.4) | 90 (100) | |||
| Available policy on telepharmacy services (e.g. written materials or guidelines) | 105 | 198 | 303 | 0.003 | 105 | 198 | 303 | 0.70 | ||
| < 3 | 81 (40.5) | 119 (59.5) | 200 (100) | Group/ Chain | 77 (35.3) | 141 (64.7) | 218 (100) | |||
| ≥ 3 | 24 (23.3) | 79 (76.7) | 103 (100) | Individual | 28 (32.9) | 57 (67.1) | 85 (100) | |||
| Regular assessment of the offered telepharmacy service | 122 | 173 | 295 | 0.59 | 122 | 173 | 295 | 0.41 | ||
| < 3 | 82 (42.5) | 111 (57.5) | 193 (100) | Group/ Chain | 90 (42.9) | 120 (57.1) | 210 (100) | |||
| ≥ 3 | 40 (39.2) | 62 (60.8) | 102 (100) | Individual | 32 (36.7) | 53 (62.4) | 85 (100) | |||
| Incentive for workers operating the telepharmacy services | 175 | 103 | 278 | 0.69 | 175 | 103 | 278 | 0.004 | ||
| < 3 | 123 (63.7) | 70 (36.3) | 193 (100) | Group/ Chain | 135 (68.2) | 63 (31.8) | 198 (100) | |||
| ≥ 3 | 52 (61.2) | 33 (38.8) | 85 (100) | Individual | 40 (50) | 40 (50) | 80 (100) | |||
| Extra staff (e.g. recruit more staff) | 182 | 113 | 295 | 0.81 | 182 | 113 | 295 | 0.45 | ||
| < 3 | 132 (65.0) | 71 (35.0) | 203 (100) | Group/ Chain | 130 (63.1) | 76 (36.9) | 206 (100) | |||
| ≥ 3 | 50 (54.3) | 42 (45.7) | 92 (100) | Individual | 52 (58.4) | 37 (41.6) | 89 (100) | |||
| Bought or developed tools and/or applications that help in telepharmacy services | 111 | 170 | 281 | 0.69 | 111 | 170 | 281 | 0.59 | ||
| < 3 | 77 (40.3) | 114 (59.7) | 191 (100) | Group/ Chain | 75 (38.5) | 120 (61.5) | 195 (100) | |||
| ≥ 3 | 34 (37.8) | 56 (62.2) | 90 (100) | Individual | 36 (41.9) | 50 (58.1) | 86 (100) | |||
| Advertisement using telepharmacy services (e.g. using social media) | 85 | 216 | 301 | 0.24 | 85 | 216 | 301 | 0.84 | ||
| < 3 | 63 (30.3) | 145 (69.7) | 208 (100) | Group/ Chain | 60 (27.9) | 155 (72.1) | 215 (100) | |||
| ≥ 3 | 22 (23.7) | 71 (76.3) | 93 (100) | Individual | 25 (29.1) | 61 (70.9) | 86 (100) | |||
| Increased working hours | 149 | 115 | 264 | 0.15 | 149 | 115 | 264 | 0.008 | ||
| < 3 | 107 (59.4) | 73 (40.6) | 180 (100) | Group/ Chain | 111 (62.0) | 68 (38.0) | 179 (100) | |||
| ≥ 3 | 42 (50.0) | 42 (50.0) | 84 (100) | Individual | 38 (44.7) | 47 (55.3) | 85 (100) | |||
Fonts in Bold indicate statistically significant values, i.e., P < 0.05