Table 2.

Clusters labels and descriptions.

Cluster numbera	Cluster label	Description	Included factors, n
1	Quality information technology infrastructure and systems	Conditions concerning technology, information technology systems, and data.	6
2	Quality eHealth application	Conditions concerning the eHealth application.	4
3	Learning system: evaluation and improvement	Evaluation and realignment with stakeholders and the patient care objectives for a continuous development.	4
4	Vision, strategy, and organization	Responsibilities of the health care organization concerning vision, strategy, policy, leadership, funding, and work process designs.	16
5	Providing support to health care professionals	Conditions arranged by the health care organization to encourage the use of eHealth among its health care professionals.	10
6	Skills, knowledge, and attitude of health care professionals	Health care professionals’ ability to provide hybrid care.	10
7	Attentiveness to the patient	Organize the daily care process in line with the patient’s needs, demand for care, and its capacity.	13
8	Organization outcomes	Outcomes for the health care organization; for example, quality health care provision and health care logistics.	5
9	End results for the patient	Outcomes for the patients; for example, health, added value, satisfaction, ownership, and convenience.	10

^aNumber corresponds with the number of the concerning cluster in Figure 5.