Table 5.

Typical client reasons for not accepting or completing treatment reported by the 80 accredited exercise physiology clinicians currently practising within Australia during the COVID-19 pandemic (after 25 January 2020)

Variable	Clinicians that delivered telehealth (n = 71)	Clinicians that delivered in-person (n = 69)
Client non-acceptance, n (%)
Client preference of delivery mode	57 (80.3)	–
Client not suited due to physical abilities	35 (49.3)	–
Client or clinician unable to access a reliable platform	27 (38.0)	–
Client or clinician cost of set-up	14 (19.7)	–
Client language or cultural barriers	9 (12.7)	–
Client safety	7 (9.9)	–
Client non-completion, n (%)
Client preference of delivery mode	24 (33.8)	14 (20.3)
Client lack of confidence in delivery mode	21 (29.6)‡	3 (4.4)
Client lack of understanding in delivery mode	16 (22.5)†	4 (5.8)
Client lack of interest or importance in delivery mode	29 (40.9)‡	9 (13.0)
Client safety	3 (4.2)‡	18 (26.1)
Client or clinician unable to access reliable platform or venue	13 (18.3)	8 (11.6)
Problems unrelated to service delivery	16 (22.5)	14 (20.3)

Data are count (percentage within-group).

^‡P < 0.001,^†P = 0.005 compared to in-person (bold). No data within this table were missing