Table 4.

Key interview quotes on the impact of ePRO system use on patient-provider communication, overall and by race

Key qualitative interview findings: impact on patient-provider communication	Quotes reflecting patterns among overall participants	Quotes reflecting differences between Black and White participants (where applicable)
Overall, participants described a positive impact of ePRO system on patient-provider communication (e.g., because it sparked additional discussion about symptoms and treatment)	“It just brought up some talk points that maybe I wouldn’t have thought of in the—you’re emotional about having cancer and answering the questions, and I probably would have forgot some of those things, the talk topics” (White participant)	N/A, both White and Black participants generally reported that the ePRO system positively impacted patient-provider communication
Some participants noted that the ePRO system did not impact patient-provider communication, with Black participants more often hedging comments and noting caveats	“We talked about everything that I would have talked about if there had been a survey or if there hadn’t been a survey” (White participant)	Black: “No. I don’t think he did [discuss the survey]. Again, I probably had him thinking about somethin’ else ’cause I had other questions probably keeping him from even discussing that. I’m gonna say that’s my fault” (Black participant) White: “We talked about what to do, given my symptoms and the problems I’m having, but we didn’t talk directly about the survey results itself” (White participant)