Table 2.

Examples of conversational agents’ strategic choice of words and utterances.

Categories	Examples
Respectful	“I will not pressure you in any way.”
Helpful	“Shall I call them for you?”/ “Need help?” / “Maybe it would help to talk to someone about it.”
Supportive	“I’ll always be right here for you.” / “There must be something I can do to make you feel better.”
Comforting	“Don’t worry. Things will turn around for you soon.” / “Keep your chin up, good things will come your way.”
Empathetic	“I’m sorry to hear that.” / “It breaks my heart to see you like that.”