Table 1.

Direct quotes from patients and families in response to “How Helpful is the myUHN Patient Portal During the COVID-19 Pandemic (March 2020-Now), and Why?”.

Category	Quotes
Timely access	“I am in another city. My appointments with Dr. E are extremely important. With myUHN I have direct access to my results, reports, appointments, and correspondence. It helps the patient feel more in control of their health.” “I am not allowed into the hospital with patient, this allows me to see his tests and results.” “Allows me to stay informed about my care without having to come into contact with too many people.” “Adding the Ontario labs to the portal allows for quick review of labs etc and to be sure results available and easily accessible by MDs as well as myself” “The portal is helpful at any time but during this pandemic, I think we are all more anxious about our health. Being able to check or results assures us that we are fine without having to leave home.”
Tracking appointments	“I am notified of any appointment changes immediately so I can reschedule my time. I can read my test results and doctors’ evaluations and recommendations online very quickly after the test is done.” “I don't need to spend a long time over telephone to get and change appointment date. And also, I can see my lab results on my computer and can make as many copies as I need. I can see the referral letters and report back to my family physician. It is important for transparency.” “We received information about a new appointment made for us and instructions for restrictions set up for then because of COVID-19.”
Preparing for conversations with clinicians	“Keeps me informed about appointments, results of tests, and input from the doctor. Let's me prepare for discussions with the doctor and gather my thoughts in advance.” “I can now check relevant medical reports prior to having telephone conversation with treating specialist as only telephone contacts during COVID-19 Pandemic.” “Ability to review physician's report following consultation confirms the discussion. It is not always easy to remember what has been said so i appreciate the written report.”