Table A1.
Measurement Instruments.
| Constructs (Sources) | Items | Mean | Std. Dev. | Statements |
|---|---|---|---|---|
| Performance Expectancy (PE) [11,30] | PE2 | 5.92 | 1.190 | Telemedicine would allow me to access healthcare services faster. |
| PE3 | 5.54 | 1.213 | Telemedicine services improve my healthcare efficiency. | |
| PE4 | 5.41 | 1.262 | Telemedicine services increase my capability to manage my health more quickly. | |
| PE5 | 5.62 | 1.178 | Telemedicine would increase my chances of meeting my healthcare needs. | |
| Effort Expectancy (EE) [30] | EE1 | 5.75 | 1.238 | Learning to use telemedicine is effortless for me. |
| EE2 | 5.29 | 1.461 | My interaction with telemedicine is understandable. | |
| EE3 | 5.60 | 1.336 | I find telemedicine platforms easy to use. | |
| EE4 | 5.69 | 1.379 | It is simple to be skillful at using telemedicine services. | |
| Facilitating Conditions (FC) [47] | FC1 | 6.22 | 1.184 | I have the essential resources to use telemedicine. |
| FC2 | 5.89 | 1.276 | I have the necessary knowledge to use telemedicine. | |
| FC3 | 6.07 | 1.052 | The telemedicine service I have used can run on both computer and mobile phone without modifications. | |
| Price Value (PV) [30] | PV1 | 5.00 | 1.583 | The fees or prices for telemedicine services (e.g., doctor’s fees) are reasonable. |
| PV2 | 5.12 | 1.574 | The fees for telemedicine services are affordable. | |
| PV3 | 4.83 | 1.630 | Telemedicine services are good value for the money. | |
| Contamination Avoidance (CA) [11] | CA1 | 5.81 | 1.293 | Telemedicine allows me to avoid a physical visit to the doctor’s office. |
| CA2 | 6.15 | .977 | Telemedicine allows me to avoid physical contact with other patients. | |
| CA3 | 5.96 | 1.140 | Telemedicine allows me to avoid physical contact with the doctor. | |
| CA4 | 6.24 | 1.086 | Telemedicine allows me to avoid touching infected objects (e.g., door handles, chairs) | |
| Functionality (FUNC) [32] | FUNC2 | 5.34 | 1.337 | The sign-up and sign-in processes of the telemedicine service are quick and simple. |
| FUNC3 | 5.12 | 1.403 | The telemedicine service I have used has relevant help buttons/FAQs. | |
| FUNC4 | 5.40 | 1.215 | The menu labels, icons, and instructions of the telemedicine service I have used are straightforward. | |
| FUNC5 | 5.58 | 1.148 | The telemedicine service allows me to navigate or move from one section to another easily. | |
| Information Quality (IQ) [32] | IQ1 | 5.48 | 1.167 | It is effortless to find and understand information on the telemedicine platform. |
| IQ3 | 5.58 | 1.114 | The information available on telemedicine platforms is orderly and easy to read. | |
| IQ4 | 5.49 | 1.137 | Information provided by the telemedicine platform is correct and relevant. | |
| IQ5 | 5.50 | 1.162 | Information provided by the telemedicine platform is timely and updated. | |
| Engagement (ENG) [32] | ENG1 | 5.63 | 1.254 | Telemedicine technology is engaging. |
| ENG2 | 5.51 | 1.237 | Telemedicine technology is interesting. | |
| ENG4 | 5.63 | 1.316 | The telemedicine platform is responsive and holds my attention. | |
| Satisfaction (SAT) [47,67,83] | SAT2 | 5.44 | 1.217 | I am pleased with my experience with telemedicine service. |
| SAT3 | 5.34 | 1.313 | The experience of telemedicine service is exactly what I needed. | |
| SAT4 | 5.44 | 1.276 | I think I did the right thing when I decided to use the telemedicine service. | |
| SAT5 | 5.60 | 1.248 | I like using telemedicine services. | |
| Continuous Usage Intention (CUI) [31,48] | CUI1 | 5.67 | 1.163 | I intend to continue using telemedicine services. |
| CUI4 | 5.68 | 1.149 | I will recommend others to use telemedicine platforms. | |
| CUI5 | 5.39 | 1.291 | I plan to continue to use telemedicine services frequently. |