Table 11.

Prominence causal values are derived for each KPI

KPIs	KPI’s names	Ri	Cj	Ri − Cj	Ri + Cj	Criteria group
P1	Decentralization	3.524	2.448	1.076	5.971	Cause
P2	Integrity	4.130	3.398	0.732	7.529	Cause
P3	Availability	3.308	3.215	0.094	6.523	Cause
P4	Cost	4.517	3.544	0.972	8.061	Cause
P5	Interoperability	4.030	3.967	0.063	7.996	Cause
P6	Virtualization	3.131	3.672	− 0.541	6.803	Effect
P7	Adaptability	3.284	3.384	− 0.100	6.668	Effect
P8	Modularity	2.244	4.125	− 1.880	6.369	Effect
P9	Connectivity	4.665	3.906	0.759	8.571	Cause
P10	Service orientation	3.045	3.710	− 0.666	6.755	Effect
P11	IT. infrastructure	4.716	4.033	0.683	8.749	Cause
P12	Prediction capabilities	3.470	4.215	− 0.744	7.685	Effect
P13	Flexibility	3.241	3.597	− 0.356	6.838	Effect
P14	Quality	3.842	4.312	− 0.470	8.153	Effect
P15	Information security	4.550	3.897	0.653	8.446	Cause
P16	Capacity to make real time decision	3.573	3.848	− 0.275	7.421	Effect