Table 5.

Multivariable linear regression of the survey item.

Survey Item	Beta Standardized Coefficients	Test Score	p Value	R2	p Value
(Constant)		−1.548	0.124	0.993	<0.001
Tangible	0.385	43.279	<0.001
Reliability	0.229	26.094	<0.001
Responsiveness	0.396	47.350	<0.001
Empathy	0.151	19.332	<0.001
Assurance	0.299	32.813	<0.001