Table A1.

Study survey questions.

Demographic Information
Nationality	Saudi	Non-Saudi
2.Age	<30	30–39	40–49	50–59	>60
3.Gender	Male	Female
4.Specialty	Medical	Surgical	Dental
5.Years of Experience	5–10	11–15	16–20	21–25	>30
6.You have good Computer Skills	Strongly agree	agree	Neutral	Disagree	Strongly disagree
7.What is the method of telemedicine used in your hospital?	Phone calls	Video calls
8.In your opinion, the Frequency of Using Health Information System affect your telemedicine satisfaction level	Strongly agree	agree	Neutral	Disagree	Strongly disagree
A.  Tangibility
A sufficient number of computer devices are available in your hospital for use in telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
2.There is a sufficient IT infrastructure to conduct telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
3.You have access to a good quality of Internet connection to conduct telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
4.Security and privacy of information is ensured when using telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
B.  Reliability of System
Telemedicine system ease of use	Strongly agree	agree	Neutral	Disagree	Strongly disagree
2.Telemedicine system obstacles	Strongly agree	agree	Neutral	Disagree	Strongly disagree
3.Telemedicine system is user friendly	Strongly agree	agree	Neutral	Disagree	Strongly disagree
C.  Responsiveness of Patient/Physicians
Patient willingness in using telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
2.Patient attendance in using telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
3.Patient acceptance in using telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
4.Physicians’ acceptance of using telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
5.Physician’s willingness of using telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
D.  Empathy
Telemedicine provides the same treatment outcome	Strongly agree	agree	Neutral	Disagree	Strongly disagree
2.Telemedicine increases physicians’ workload	Strongly agree	agree	Neutral	Disagree	Strongly disagree
E.  Assurance
There is sufficient ability of the system to conduct e-consultation visits	Strongly agree	agree	Neutral	Disagree	Strongly disagree
2.There is sufficient ability of the system to manage patient’s health status efficiently	Strongly agree	agree	Neutral	Disagree	Strongly disagree
3.You receive enough training using telemedicine	Strongly agree	agree	Neutral	Disagree	Strongly disagree
Overall Satisfaction with Telemedicine
You are satisfied with the telemedicine used in your hospital	Strongly satisfied	satisfied	Neutral	Dissatisfied	Strongly dissatisfied