Table A2.

Descriptive analysis of the survey item.

Descriptive Statistics
Study Item	N	Minimum	Maximum	Mean	Std. Deviation	Skewness		Kurtosis
	Statistic	Statistic	Statistic	Statistic	Statistic	Statistic	Std. Error	Statistic	Std. Error
Tangible	124	6	20	12.20	3.18	0.30	0.22	−0.39	0.43
Reliability	124	3	12	8.06	1.71	−0.12	0.22	0.53	0.43
Responsiveness	124	7	22	13.74	3.14	0.40	0.22	−0.31	0.43
Empathy	124	3	10	6.27	1.26	−0.24	0.22	0.49	0.43
Assurance	124	6	15	10.11	2.12	0.09	0.22	−0.43	0.43