Table 2.
LDA‐derived topics describing what physicians do to express care according to patients (N = 767, T = 8)
| (A) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Topic number | Topic name | Keywords | Alpha | Dominant topic % of documents | Age (mean/SD) | % Female | New Zealand European/Pākeha | Māori | Pacific Peoples | Asian | Other |
| 1 | Listening and paying attention to the patient | Feel time questions asks listens things health life concerns listen makes takes family care issues treatment caring make doctor good. | 1.12 | 70.7% | 42 (14.87) | 91% | 74.90% | 13.10% | 3.50% | 4.60% | 18.10% |
| 2 | Deliverables | Tests check follows_up results follow_up appointments calls test phone back extra call blood home appointment sick questions referrals concerned quick. | 0.24 | 10.7% | 46 (14.99)a | 93% | 80.50% | 7.30% | 2.40% | 1.20% | 19.50% |
| 3 | Continuity and holistic care | Medical doctor care asked felt family listened referred cares great mother cared visit practice ago wonderful times years email child. | 0.20 | 8.2% | 41 (14.93) | 94% | 82.50% | 6.30% | 0% | 4.80% | 15.90% |
| 4 | Respecting preferences | Refer patient prescription medication office specialists situation giving decisions computer deal unsure messages alternative preferences fantastic speaks back ideas learn. | 0.10 | 3.8% | 38 (15.35) | 93% | 69.00% | 20.70% | 6.90% | 3.40% | 13.80% |
| 5 | Genuine understanding | Pain genuinely seeking difficult aware appt believes amazing straight urgent investigation showing nice practitioner positive friendly helped level dismissed rushed. | 0.07 | 2.0% | 47 (14.49) | 73%b | 93.30% | 0.00% | 13.30%b | 0.00% | 13.30% |
| 6 | Body language and empathy | Contact language body speak eye make sti lots competent bit stupid human community midwife input collaborative simple proactive sad for example | 0.07 | 1.7% | 42 (14.84) | 92% | 61.50% | 23.10% | 15.40%b | 7.70% | 15.40% |
| 7 | Counselling and advocacy | Chronic relevant feeling hospital found script depression words advocate neuritis vestibular PCOS sorts woman constantly counselling sensitive stress healthy told. | 0.05 | 1.5% | 34 (9.51)a | 92% | 83.30% | 8.30% | 0% | 16.70%b | 8.30% |
| 8 | Not labelled | Diagnosis cancer specialist years health answering journey mum ear current put validates recovery sound listeners bowel polyps entire bleeding me/my. | 0.04 | 1.4% | 40 (13.31) | 82% | 72.70% | 18.20% | 0% | 0% | 18.20% |
| (B) | ||||||||
|---|---|---|---|---|---|---|---|---|
| Topic number | Topic name | Keywords | α | Dominant topic % of documents | Serious/chronic illness diagnosis (%) | GP | Specialist | Other HCP |
| 1 | Listening and paying attention to the patient | Feel time questions asks listens things health life concerns listen makes takes family care issues treatment caring make doctor good. | 1.12 | 70.7% | 69.1% | 87.0% | 2.4% | 2% |
| 2 | Deliverables | Tests check follows_up results follow_up appointments calls test phone back extra call blood home appointment sick questions referrals concerned quick. | .24 | 10.7% | 80.5% | 89.0% | 3.7% | 0% |
| 3 | Continuity and holistic care | Medical doctor care asked felt family listened referred cares great mother cared visit practice ago wonderful times years email child. | .20 | 8.2% | 68.2% | 95.0% | 0% | 0% |
| 4 | Respecting preferences | Refer patient prescription medication office specialists situation giving decisions computer deal unsure messages alternative preferences fantastic speaks back ideas learn. | .10 | 3.8% | 86.2% | 90.0% | 3.4% | 0% |
| 5 | Genuine understanding | Pain genuinely seeking difficult aware appt believes amazing straight urgent investigation showing nice practitioner positive friendly helped level dismissed rushed. | .07 | 2.0% | 86.7% | 93.0% | 0% | 0% |
| 6 | Body language and empathy | Contact language body speak eye make sti lots competent bit stupid human community midwife input collaborative simple proactive sad for example. | .07 | 1.7% | 84.6% | 100% | 0% | 0% |
| 7 | Counselling and advocacy | chronic relevant feeling hospital found script depression words advocate neuritis vestibular PCOS sorts woman constantly counselling sensitive stress healthy told. | .05 | 1.5% | 75% | 67% | 0% | 0% |
| 8 | Not labelled | diagnosis cancer specialist years health answering journey mum ear current put validates recovery sound listeners bowel polyps entire bleeding me/my. | .04 | 1.4% | 63.6% | 100% | 0% | 0% |
Abbreviations: HCP, healthcare professional; LDA, Latent Dirichlet Allocation; PCOS, polycystic ovary syndrome.
a
Tested via independent samples t‐tests; significant at p < .05.
b
Tested by χ 2 test; significant at p < .05.