Table 3.
Frequency distribution of 11 satisfaction indicators, N = 662.
| Indicators | Poor n (%) |
Fair n (%) |
Good n (%) |
|---|---|---|---|
| Time waiting | 124 (18.73) | 259 (39.12) | 279 (42.15) |
| Environment | 43 (6.50) | 279 (42.15) | 340 (51.36) |
| Understandable | 17 (2.57) | 246 (37.16) | 399 (60.27) |
| Seriousness | 5 (0.76) | 226 (34.14) | 431 (65.11) |
| Show respect | 7 (1.06) | 214 (32.33) | 441 (66.62) |
| Time treating | 199 (30.06) | 207 (31.27) | 256 (38.67) |
| Trust in doctors | 11 (1.66) | 229 (34.59) | 422 (63.75) |
| Cost | 99 (14.95) | 396 (59.82) | 167 (25.23) |
| Service quality | 25 (3.78) | 249 (37.61) | 388 (58.61) |
| Convenience | 38 (5.74) | 260 (39.27) | 364 (54.98) |
| Overall satisfaction | 15 (2.27) | 268 (40.48) | 379 (57.25) |