Table 5.

Conditional probability of “good” patient satisfaction indicators in the 3-class model.

Indicators	Class 1 (n = 190, 28.70%)	Class 2 (n = 137, 20.69%)	Class 3 (n = 335, 50.60%)
	low satisfaction	medium satisfaction	high satisfaction
Time waiting	0.07	0.39	0.63
Environment	0.05	0.41	0.83
Understandable	0.06	0.50	0.96
Seriousness	0.00	0.73	0.99
Show respect	0.05	0.75	0.99
Time treating	0.01	0.29	0.64
Trust in doctors	0.06	0.61	0.98
Cost	0.04	0.13	0.43
Service quality	0.06	0.45	0.95
Convenience	0.09	0.35	0.90
Overall satisfaction	0.19	0.33	0.90