Table 6.
Multinomial logistic regression models results predicting outpatient satisfaction class membership.
| Class 1 vs. Class 3 | Class 2 vs. Class 3 | |||
|---|---|---|---|---|
| Low vs. High Satisfaction | Medium vs. High Satisfaction | |||
| RRR | 95%CI | RRR | 95%CI | |
| Age | 0.98 | (96, 1.00) | 0.99 | (0.97, 1.00) |
| Gender—female | 0.56 ** | (0.37, 0.86) | 0.72 | (0.45, 1.15) |
| Education | 0.85 | (0.64, 1.14) | 0.99 | (0.76, 1.28) |
| Marital status—married | 1.50 | (0.91, 2.49) | 0.83 | (0.38, 1.82) |
| Marital status—widowed/divorced/separated | 1.51 | (0.71, 3.23) | 0.94 | (0.40, 2.18) |
| Income | 0.61 ** | (0.44, 0.84) | 0.94 | (0.69, 1.29) |
| Dibao eligibility status—no | 1.41 | (0.83, 2.41) | 0.60 | (0.31, 1.14) |
| Years in Dibao assistance | 0.94 | (0.85, 1.05) | 0.85 | (0.71, 1.01) |
| ADL | 1.04 | (0.91, 1.18) | 1.02 | (0.88, 1.18) |
| Major illness—no | 0.67 | (0.44, 1.03) | 0.77 | (0.49, 1.20) |
| Amount of medical fee | 1.01 | (0.98, 1.05) | 1.04 * | (1.00, 1.07) |
| Proportion of self-pay fees | 4.31 *** | (1.95, 9.53) | 2.74 ** | (1.41, 5.33) |
| Level of healthcare facility—town hospital | 1.32 | (0.74, 2.35) | 1.60 | (0.97, 2.66) |
| Level of healthcare facility—county hospital | 1.65 | (0.70, 3.89) | 2.05 | (0.95, 4.43) |
Note: RRR = relative risk ratios; CI = confidence interval. Class 3 high satisfaction group was the reference group. The reference level for categorical variables: male for gender; unmarried for marital status; yes for Dibao eligibility status; yes for major illness; village clinic for level of healthcare facility. The standard errors were estimated by the bootstrapping method. Log-likelihood = −615.74, Wald Chi-square (30) = 130.55, Pseudo R2 = 0.0790. * p < 0.05; ** p < 0.01; *** p < 0.001.