Table 1.

Inclusion and exclusion criteria for the screening process.

Stage of process and criteria		Include	Exclude
All stages
	Scale and spread of intervention	At all scales and geographic levels from the individual site to national coverage	None
	Country	EEAa countries or non-European high-income countries (defined as membership in OECDb)	Countries not in the EEA or OECD
	Language	English	Languages other than English
	Availability	Full-text availability	Title and abstract only and conference proceedings with no full-text article
Stages 1 and 3
	Year of publication	2015 to January 2020	2014 or earlier
Stage 2
	Year of publication	2010 to January 2020	2009 or earlier
Stage 1 only: screening of academic literature on digital facilitation in primary care
	Topic relevance	Digital facilitation of web-based services in primary health care settings; where digital facilitation was implemented in some form: implementation as part of routine service delivery or implementation for research purposes	Where there was no reference to facilitation being implemented by or on behalf of primary care practices; thus, solely theoretical papers were excluded
	Article type	Original research	Theoretical and commentary articles; trial registrations (ie, articles registered on ClinicalTrials.gov or the WHO ICTRPc registry)
Stage 2 only: screening of literature on digital facilitation in health sectors outside of primary care
	Topic relevance	Digital facilitation of web-based services in non–primary care health sectors; where digital facilitation was implemented in some form: implementation as part of routine service delivery or implementation for research purposes; articles addressing aspects of digital facilitation found not to be covered by articles identified in stage 1; key gaps include evaluations of digital facilitation approaches, cost-effectiveness, and effectiveness of digital facilitation approaches for vulnerable populations	Where there was no reference to facilitation being implemented by or on behalf of health care providers; thus, solely theoretical papers were excluded; articles addressing aspects of digital facilitation already covered by the included articles identified in stage 1
	Article type	Original research	Theoretical and commentary articles and trial registrations (ie, articles registered on ClinicalTrials.gov or the WHO ICTRP registry)
Stage 3 only: screening of gray literature on digital facilitation in health care, all sectors
	Topic relevance	Digital facilitation of web-based services in health care, all sectors; articles addressing aspects of digital facilitation found not to be covered by articles identified in stage 1; key gaps include the following: implications of COVID-19 pandemic for digital facilitation, evaluations of digital facilitation approaches, and effectiveness of digital facilitation approaches for vulnerable populations	Where there was no reference to facilitation being implemented by or on behalf of health care providers; thus, solely theoretical papers were excluded; articles addressing aspects of digital facilitation already covered by the included articles identified in stage 1
	Article type	Gray literature (ie, literature produced in electronic and print formats outside of commercial publishing), including but not limited to government documents or reports, policy reports, research reports, and working papers	Trial registrations (ie, articles registered on ClinicalTrials.gov or the WHO ICTRP registry)
	Article type	Original research	Theoretical and commentary articles and trial registrations (ie, articles registered on ClinicalTrials.gov or the WHO ICTRP registry)

^aEEA: European Economic Area.

^bOECD: Organization for Economic Cooperation and Development.

^cWHO ICTRP: World Health Organization International Clinical Trials Registry Platform.