Table 3.

Recommendations based on focus group data

Topic of focus	Recommendations	Selected consumer quotes
Services and supports	Increase access to online peer‐to‐peer support groups Provide Zoom tutorials to enable more consumers to access services and supports Create new social norms to maintain social distancing once services are provided in person	“In the beginning I did not know what to do, I was like confined but then they started that online group that meets every day, it keeps my mind focused and feeling positive.” “I must admit, you know, without all this support, I won't be able to stand. So, I stay connected with lots of things.”
Communication	Enhance community outreach (e.g., PSAs, post flyers in community) to reengage consumers and reach individuals in need of support Create a warm line for consumers who seek information or support Update outgoing phone message to provide timely information regarding available services and supports Institute a text messaging system to enhance communication with consumers	“I wish there was a hotline to call or zoom meetings with the peer support group and um offer resources and notify us of things that are available. I wish we can get an email or an update of what is planned for the future.” “…I still feel like I am out of the loop, just, you know, because I am not physically there.”
Social connection	Create more socially distanced activities to enhance social connections between consumers Help promote sense of community and connection outside of the MHC	“MHC supported me…the peer support group and cooking group. However, I would like more connection with the people that I recovered and had relationships with for my mental health.” “I miss the groups, I miss the people, I miss the, if you want to call it, the social part.”