TABLE 4.

Categories from interview data with explanatory quotes

Category	Sub‐categories	Sample quotes
Obtaining information about COVID‐19 and general health from varied resources	Content of information	‘We usually get the information from official channels, such as the news broadcast of CCTV and Wuhan TV. These TV programs transmit much information about the COVID‐19, including the transmission route of this virus, how to prevent it by washing hands and wearing masks. The COVID‐19 is preventable and treatable. If you get this disease, you need to be treated, and don't be panic or be afraid.’ [P1]
	Sources of information	‘We mainly watch official TVs, such as CCTV, Hubei TV, Wuhan TV, and Phoenix InfoNews Channel …. During the pandemic of COVID‐19, the policemen, volunteer team and social workers kept providing education in the community. They disseminated prevention and control information, including open windows and wash hands frequently, wear a mask when you need to go out, reduce going out and so on. The workers and volunteers in the Wuhan University community play an important role in providing us information. Anyway, if there is anything you do not understand or you want to know, just ask them.’ [P2]
	Suggestions for CMT	‘I suggested the hospital retain a window to provide service for the older adults. People could directly visit a doctor instead of using their smartphone to book appointments online. Our country has entered an aging society. Some individuals were long‐term bedridden or taking a wheelchair, and they could not take care of themselves. The government should provide door‐to‐door services for bedridden patients and disabled older adults.’ [P5]
Judging the reliability of the information according to the resources	Reliable information resources	‘The information from the national government is reliable, we are more inclined to believe the information from the national government ….’ [P6]
	Unreliable information resources	‘I think there are cheaters all the time, so we are very cautious. When people advertise, post things, or sell something to you, the first thing is to judge whether there is deception. First of all, you should doubt whether he is a liar and whether he is deceiving you.’ [P4]
	Challenges	‘The information on the Internet is not easy to distinguish, and I do not know whether it is true or false. Anyway, I generally do not believe these things. There is too much information on the Internet, and a lot of information is fake. On the Internet, people sent whatever they want. A question can be posted several times, and it is difficult to identify online information.’ [P4]
Utilizing the information to prevent becoming infected with COVID‐19 and promote health	Changing behaviours for COVID‐19 prevention and control	‘We must obey the regulations of our country and stay at home. We should do all the preventive measures, such as washing hands, and using alcohol for disinfection. After we went out to buy vegetables, I spray alcohol on my cloth and wipe my mobile phones with alcohol pads.’ [P1]
	Routine health care	‘Do not stay up, stop smoking, limit alcohol, do more exercises and take a nap at noon. These are good for us. I usually go to bed at about 10 PM. Even when there are special things to do, I go to bed before 11 PM.’ [P5]
Prioritizing the verified information from the government and CCTV		‘The CCTV news is more reliable than that broadcast by other satellite TV stations.’ [P8]

Abbreviations: CCTV, China Central Television; CMT, Cloud Medical Treatment.