TABLE 2.

Estimated monthly patient visits and IRRs for pre‐pandemic and pandemic periods

Type of visit	Pre‐pandemic (August 2019–February 2020)	Pandemic (March 2020–September 2020)	IRRs	p value
In‐person	12,794 (95.6)	6099.2 (175.7)	0.48 (0.45, 0.51)	<0.0001
VVC	73.9 (6.8)	151.2 (8.0)	2.05 (1.66, 2.52)	<0.0001
CVT	100.3 (7.9)	130.5 (47.9)	1.30 (0.62, 2.72)	0.484
Telephone	23.9 (3.7)	362.9 (34.6)	15.2 (10.7, 21.6)	<0.0001

Abbreviations: CVT, Clinical Video Telehealth; IRRs, incidence rate ratios; VVC, VA Video Connect.