“… you wanted to call families and update families, but a lot of times you didn't have the answers. And a lot of times you just frankly did not have time in your day, other than once a day to call families, because they're not there and they're not seeing.” “I've seen patients die in ICU (looking through a] glass window and their family is on the other side. Nothing prepares you for that.” “Sometimes it was really nice just to have an N‐95 because you don't have to try and finagle to get to your ears with the stethoscope, but the PAPRs are really nice because they can see your face. They can see you smile. They can see you in the depths of the emotion that they're feeling, which I think was huge. Just knowing that someone was there and someone cared.”