Table 1.

Keywords, topics, and dimensions of Zomato and their statistics.

Dimension	Topics	Keywords	Positive			Negative
			mean	std	max	mean	std	max
Social responsibility	Help in providing food to needy during lockdown	daili, support, wager, donat, help, feed, provid, coronaviru, food, lockdown	0.14	0.119	0.505	0.076	0.091	0.651
	Impact of staff/workers' salary on food delivery business	employe, busi, impact, worker, deliveri, food, staff, swiggi, uber, salari	0.067	0.084	0.469	0.079	0.092	0.388
	Riders' help in delivering donated food and groceries	help, deliveri, work, groceri, delhi, donat, food, rider, launch, deliv	0.135	0.122	0.574	0.057	0.081	0.411
Delivery operations	Responsiveness of food delivery person	food, order, time, come, corona, foodi, think, action, carri, know	0.104	0.104	0.535	0.082	0.088	0.478
	Pizza and food delivery during home quarantine	deliveri, food, pizza, quarantin, isol, home, swiggi, posit, test, thank	0.117	0.117	0.672	0.061	0.068	0.351
	Customized food orders by following corona appropriate protocols	deliveri, corona, order, food, viru, custom, time, contactless, mask, deliv	0.108	0.101	0.571	0.087	0.096	0.573
Perceived responsibility of consumers	Stay home and order food from restaurants during quarantine time	order, food, swiggi, restaur, quarantin, corona, stay, time, deliv, stayhom	0.109	0.105	0.545	0.06	0.089	0.504
	Fight corona and save people's life by having food products delivered at home	corona, life, swiggi, quarantin, avoid, deliveri, indiafightscorona, soon, peopl, product	0.104	0.115	0.577	0.066	0.101	0.583
	Use food delivery services to stop spread of corona virus among people	food, corona, peopl, order, deliveri, stop, deliv, servic, spread, time	0.099	0.094	0.474	0.096	0.099	0.623
Financial impact of COVID-19	Loss of income in food delivery business nationally	food, hous, lose, nation, delivers, medicin, incom, leav, coronaviruspandem, live	0.037	0.078	0.415	0.078	0.063	0.302
Consumers' purchase behaviors	Preferences of gold (highly) rated restaurants membership during corona outbreak	corona, serv, thing, restaur, outbreak, gold, food, face, membership, lockdown	0.065	0.116	0.623	0.105	0.12	0.487
Perceived solutions	Indian food delivery startup business help fighting corona	swiggi, indian, corona, compani, startup, amazon, fund, fight, busi, flipkart	0.112	0.101	0.624	0.067	0.087	0.505
	Online food delivery order to stop corona virus spread	deliveri, swiggi, lockdown, coronaviru, home, corona, deliv, food, onlin, spread	0.076	0.088	0.412	0.047	0.073	0.636