Table 2.

Keywords, topics, and dimensions of Swiggy and their statistics.

			Positive			Negative
Dimension	Topics	Keys	Mean	Max	Std.	Mean	Max	Std.
Perceived consumers' responsibility	Stay home and have food delivered from restaurants during lockdown	deliveri, home, food, corona, stay, restaur, work, lockdown, time, amazon	0.108	0.594	0.109	0.058	0.503	0.08
	Online food delivery may help in reducing the corona virus spread among people	deliveri, corona, food, viru, order, deliv, spread, peopl, onlin, like	0.110	0.6	0.098	0.065	0.536	0.08
Social responsibility	Help hungry (needy) people by a delivery chain through food delivery during corona	deliveri, corona, help, peopl, partner, fund, work, need, relief, hunger	0.128	0.67	0.111	0.071	0.512	0.081
Negative impact of COVID-19 on OFD business	Lockdown prevented/affected food delivery operations	lockdown, quarantin, order, oper, coronaviru, food, prevent, current, poor, foodi	0.106	0.778	0.117	0.035	0.375	0.06
	Negative impacts of corona virus on online food delivery business	employe, food, coronaviru, busi, deliveri, lockdown, uber, startup, impact, Indian	0.066	0.623	0.095	0.051	0.506	0.089
Delivery operations	More customized food orders (delivery time, service, refund) from restaurants during corona	order, custom, food, time, deliv, restaur, servic, corona, deliveri, refund	0.102	0.674	0.103	0.103	0.586	0.097