Table 3.

Keywords, topics, and dimensions of Ubereats and their statistics.

			Positive			Negative
Dimension	Topics	Keys	Mean	Std.	Max	Mean	Std.	Max
Importance of Coupon/promocode on food delivery order	Promocode accounts for more food orders during coronavirus	order, coronaviru, code, discount, quarantin, ubereatspromocod, promocod, account, ubereatsuk, coronavirusuk	0.032	0.078	0.457	0.005	0.043	0.701
	Problems with discount coupons in food delivery order during quarantine	order, quarantin, spend, code, account, problem, discount, ubereatspromocodecod, vhoplook, vhopif	0.03	0.073	0.496	0.095	0.054	0.369
Financial impact of COVID-19	In quarantine, people think about working to get money	quarantin, peopl, netflix, week, money, think, work, isol, month, watch	0.093	0.101	0.808	0.081	0.096	0.603
Delivery operations	Drivers and restaurants' food delivery time and service	deliveri, food, driver, restaur, order, time, deliv, peopl, servic, leav	0.086	0.086	0.579	0.072	0.082	0.484
Free delivery service	Restaurants help local people by offering free delivery services during lockdown	deliveri, restaur, busi, help, support, local, servic, offer, free, lockdown	0.108	0.102	0.532	0.055	0.081	0.519
	People want free home delivery during quarantine/coronavirus	corona, viru, quarantin, peopl, deliv, want, free, home, thank, stay	0.123	0.122	0.647	0.072	0.095	0.47
Perceived consumers' responsibility	Need for home food delivery to stay in isolation during the self-quarantine period	quarantin, self, isol, food, home, like, deliveri, deliv, stay, need	0.104	0.103	0.612	0.084	0.095	0.613