Table 5.

Performance of delivery companies across different dimensions.

			positive				negative
Dimension	count	Percent	mean	std	min	max	mean	std	min	max
Dimensions of Zomato and their sentiments statistics
S. responsibility	1803	19.08%	0.110	0.113	0	0.574	0.071	0.089	0	0.651
Delivery operations	2367	25.06%	0.110	0.107	0	0.672	0.078	0.088	0	0.573
P. C. responsibility	2579	27.30%	0.104	0.101	0	0.577	0.078	0.097	0	0.623
Financial impact	119	1.26%	0.037	0.078	0	0.415	0.078	0.063	0	0.302
Consumers PB	515	5.45%	0.065	0.116	0	0.623	0.105	0.12	0	0.487
P. solutions	2064	21.85%	0.089	0.095	0	0.624	0.054	0.079	0	0.636
Dimensions of Swiggy and their sentiments statistics
S. responsibility	1796	13.65%	0.128	0.111	0	0.67	0.071	0.081	0	0.512
Delivery operations	2785	21.16%	0.102	0.103	0	0.674	0.103	0.097	0	0.586
P. -ve impact	2963	22.52%	0.078	0.104	0	0.778	0.046	0.082	0	0.506
P. C. responsibility	5616	42.67%	0.109	0.103	0	0.6	0.062	0.08	0	0.536
Dimensions of Ubereats and their sentiments statistics
Promocode and food delivery	1790	14.28%	0.031	0.075	0	0.496	0.052	0.066	0	0.701
Delivery operations	3817	30.45%	0.086	0.086	0	0.579	0.072	0.082	0	0.484
Financial impact	2058	16.42%	0.093	0.101	0	0.808	0.081	0.096	0	0.603
Fee delivery	2579	20.57%	0.115	0.112	0	0.647	0.063	0.088	0	0.519
P. C. responsibility	2292	18.28%	0.104	0.103	0	0.612	0.084	0.095	0	0.613
Dimensions of Grubhub and their sentiments statistics
Adapting to pickup service	391	20.04%	0.110	0.113	0	0.552	0.063	0.094	0	0.73
Delivery operations	640	32.8%	0.103	0.096	0	0.458	0.078	0.088	0	0.574
Free delivery	282	14.45%	0.126	0.121	0	0.55	0.071	0.094	0	0.500
Appreciation for drivers/restaurants	638	32.7%	0.124	0.115	0	0.633	0.081	0.095	0	0.522