Table 8.
Identified dimensions in this study and comparison with dimensions in literature.
| Companies | Identified dimensions | Related dimension in literature |
|---|---|---|
| Zomato, Swiggy | Social responsibility | OFDA Sustainability (Li et al., 2020) |
| Social influence (Yeo et al., 2021; Zanetta et al., 2021; Sharma et al., 2021; Zahao & Bacoa, 2020) | ||
| Zomato, Swiggy, UberEats, GrubHub | Delivery operations | Delivery Operations (Kim et al., 2021) |
| Delivery Performance (Chen McChain et al., 2021) | ||
| System Operational Transparency (Cheng et al., 2021) | ||
| Delivery quality (Pal et al., 2021) | ||
| Order and delivery (Trivedi and Singh, 2021) | ||
| Food delivery hygiene (Tran, 201) | ||
| Zomato, Swiggy, UberEats | Perceived customers' responsibility | |
| Zomato, Swiggy, UberEats | Financial impact of COVID-19 | |
| Zomato | Benefits of competition | |
| UberEats | Importance of Coupon/promocode on food delivery order | Discounts on delivery (Kim et al., 2021) |
| Price and Promotion (Prasetyo et al., 2021) | ||
| UberEats, Grubhub | Free food delivery service | |
| Grubhub | Pick up/takeout service | |
| Grubhub | Appreciation or support for drivers service | Drivers' safety (Huang, 2021; Parwez & Ranjan, 2021) |
| Drivers work-life (Ramos, 2021) | ||
| Solidarity with riders (Tassinari & Maccarrone, 2020) |