Table 3.
Organizational level: comparison of Hong Kong and The Netherlands (✓ Mentioned ✗Not mentioned).
| Category | Barrier (B) or Facilitator (F) | Factor | Hong Kong | The Netherlands | Participants |
|---|---|---|---|---|---|
| Culture | B | Strong hierarchy | ✓ | ✓ | 2,4,7,10 |
| F | Established means of formal and informal communication | ✓ | ✓ | All | |
| Involvement | F | Shared-decision making | ✓ | ✓ | 1,3,6,8,11,12,13 |
| Resources | B | Lack of necessary equipment | ✓ | ✓ | 4,5,6,8,9,10,12 |
| B | Lack of staff technical expertise | ✓ | ✓ | 2,4,5,6, 8,9,10 | |
| B | Poor technical support | ✗ | ✓ | 9,10 | |
| F | Access to necessary equipment | ✓* | ✓ | 1,2,3,7,11,13 | |
| F | Staff with necessary technical skills | ✗ | ✓ | 11,12,13 | |
| F | Patients access to resources | ✗ | ✓ | 8,9,10,11,12,13 | |
| Process and systems | B | Disturbance of workflow | ✓ | ✓ | 1,9,10 |
| F | Well fit with practice routine | ✓ | ✓ | 1,2,3,7,8,9,10,11,12,13 | |
| Relationship | B | Downgrade with patient's personal relationship | ✓⁎⁎ | ✓ | 1,3,8,9,10,11,12,13 |
| F | Maintenance of good patient relationship | ✓ | ✓ | 2,3,4,5,6, 8,10,11,12,13 | |
| Patient characteristics | B | Older patients | ✓ | ✓ | 2,3,4,5,6,7 8,9,10,11,12,13 |
| F | Older patients that want to reduce the risk of infection | ✓ | ✗ | 2 | |
| F | Younger/working-age patients | ✗ | ✓ | 8,10,11,12,13 | |
| F | Younger/working-age, chronic patients | ✓ | ✗ | 1,3,4,5,6,7 |
⁎
Required less new equipment.