Table 2. Distribution of the socio-demographic variables and underlying factors according to satisfaction status.
|
|
|
Satisfied patients |
Dissatisfied patients |
p-value |
|---|---|---|---|---|
|
Province of residence |
Fars |
571 (72.4) |
218 (26.6) |
<0.001 |
|
Mazandaran |
434 (62.8) |
257 (37.2) |
||
|
Residence in a city with a university of medical sciences |
Yes |
550 (67.9) |
260 (32.1) |
1.00 |
|
No |
455 (67.9) |
215 (32.1) |
||
|
Population of the city of residence |
≤100,000 |
313 (72.0) |
122 (28.0) |
0.03 |
|
>100,000 |
692 (66.2) |
353 (33.8) |
||
|
Sex |
Male |
244 (71.8) |
96 (28.2) |
0.45 |
|
Female |
678 (69.5) |
298 (30.5) |
||
|
Age (years) |
15-50 |
526 (68.9) |
237 (31.1) |
0.27 |
|
>50 |
385 (71.8) |
151 (28.2) |
||
|
Marital status |
Single |
124 (69.7) |
54 (30.3) |
0.86 |
|
Married |
791 (70.3) |
334 (29.7) |
||
|
Education level |
Illiterate to high school |
480 (72.1) |
186 (27.9) |
0.08 |
|
Diploma or higher |
424 (67.5) |
204 (32.5) |
||
|
Occupation |
Employed |
172 (68.0) |
81 (32.0) |
0.44 |
|
Homemaker, retired, or unemployed |
739 (70.4) |
310 (29.6) |
||
|
Having supplemental health insurance |
Yes |
397 (69.0) |
178 (31.0) |
0.46 |
|
No |
608 (67.2) |
297 (32.8) |
||
|
Family size |
1-3 |
587 (66.8) |
292 (33.2) |
0.26 |
|
4-7 |
418 (69.7) |
182 (30.3) |
||
|
Distance to family physician’s office on foot |
≤10 min |
513 (70.6) |
214 (29.4) |
0.04 |
|
>10 min |
422 (65.5) |
222 (34.5) |
||
|
Distance to family physician’s office by motor vehicle |
≤5 min |
574 (72.5) |
218 (27.5) |
0.01 |
|
>5 min |
206 (64.6) |
113 (35.4) |
||
|
Number of visits |
Less than twice a year |
261 (67.4) |
126 (32.6) |
0.16 |
|
More than twice a year |
635 (71.5) |
253 (28.5) |
||
|
Prior history of changing the family physician |
Yes |
290 (64.9) |
157 (35.1) |
0.10 |
|
No |
715 (69.3) |
317 (30.7) |
||
|
Choosing a previously known family physician |
Yes |
676 (75.4) |
220 (24.6) |
<0.001 |
|
No |
328 (56.4) |
254 (43.6) |
||
|
Family physician’s acceptance by the patients (regarding work experience, reputation, etc.) |
Completely acceptable |
753 (78.6) |
205 (21.4) |
<0.001 |
|
Relatively acceptable |
250 (48.2) |
269 (51.8) |
||
|
Having the family physicians phone number |
Yes |
338 (74.3) |
117 (25.7) |
<0.001 |
|
No |
660 (65.2) |
352 (34.8) |
||
|
Patient’s attitude towards the importance of having a family physician |
Positive |
771 (74.5) |
264 (25.5) |
<0.001 |
|
Negative |
162 (47.5) |
179 (52.5) |
||
|
Patient’s attitude towards the importance of a referral system (referring to level 2 of the referral system at the discretion of the family physician) |
Positive |
604 (75.1) |
200 (24.9) |
<0.001 |
|
Negative |
290 (54.8) |
239 (45.2) |
||
|
Patient’s knowledge of the family physician program |
Adequate (>60%) |
346 (73.5) |
125 (26.5) |
0.002 |
|
Inadequate (<60%) |
659 (65.3) |
350 (34.7) |