Table 5.
SUS survey responses, by institution.
| SUS survey Item* | Institution | All | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Public hospital, general | Public hospital, cancer | Hospice | Private hospital, cancer | |||||||
| N | % | N | % | N | % | N | % | N | % | |
| I would like to use this app frequently (SUS 1) | ||||||||||
| Strongly agree | 11 | 36.7 | 12 | 40.0 | 0 | 0.0 | 9 | 30.0 | 32 | 32.7 |
| Agree | 19 | 63.3 | 17 | 56.7 | 8 | 100.0 | 21 | 70.0 | 65 | 66.3 |
| Neither agree nor disagree | 0 | 0.0 | 1 | 3.3 | 0 | 0.0 | 0 | 0.0 | 1 | 1.0 |
| This app is too complicated. (SUS 2) | ||||||||||
| Strongly agree | 0 | 0.0 | 1 | 3.3 | 0 | 0.0 | 0 | 0.0 | 1 | 1.0 |
| Agree | 0 | 0.0 | 4 | 13.3 | 0 | 0.0 | 0 | 0.0 | 4 | 4.1 |
| Neither agree nor disagree | 0 | 0.0 | 1 | 3.3 | 0 | 0.0 | 0 | 0.0 | 1 | 1.0 |
| Disagree | 28 | 93.3 | 20 | 66.7 | 8 | 100.0 | 27 | 90.0 | 83 | 84.7 |
| Strongly disagree | 2 | 6.7 | 4 | 13.3 | 0 | 0.0 | 3 | 10.0 | 9 | 9.2 |
| This app is easy to use (SUS 3) | ||||||||||
| Strongly agree | 5 | 16.7 | 10 | 33.3 | 1 | 12.5 | 13 | 43.3 | 29 | 29.6 |
| Agree | 23 | 76.7 | 17 | 56.7 | 7 | 87.5 | 17 | 56.7 | 64 | 65.3 |
| Neither agree nor disagree | 2 | 6.7 | 2 | 6.7 | 0 | 0.0 | 0 | 0.0 | 4 | 4.1 |
| Disagree | 0 | 0.0 | 1 | 3.3 | 0 | 0.0 | 0 | 0.0 | 1 | 1.0 |
| I need help from a technical person to use this app (SUS 4) | ||||||||||
| Agree | 4 | 13.3 | 6 | 20.0 | 2 | 25.0 | 2 | 6.7 | 14 | 14.3 |
| Neither agree nor disagree | 0 | 0.0 | 2 | 6.7 | 3 | 37.5 | 2 | 6.7 | 7 | 7.1 |
| Disagree | 18 | 60.0 | 18 | 60.0 | 3 | 37.5 | 19 | 63.3 | 58 | 59.2 |
| Strongly disagree | 8 | 26.7 | 4 | 13.3 | 0 | 0.0 | 7 | 23.3 | 19 | 19.4 |
| The functions of this app are logical/make sense to me (SUS 5) | ||||||||||
| Strongly agree | 4 | 13.3 | 9 | 30.0 | 1 | 12.5 | 10 | 33.3 | 24 | 24.5 |
| Agree | 24 | 80.0 | 21 | 70.0 | 7 | 87.5 | 19 | 63.3 | 71 | 72.4 |
| Neither agree nor disagree | 2 | 6.7 | 0 | 0.0 | 0 | 0.0 | 1 | 3.3 | 3 | 3.1 |
| This app is inconsistent (SUS 6) | ||||||||||
| Agree | 0 | 0.0 | 4 | 13.3 | 0 | 0.0 | 1 | 3.3 | 5 | 5.1 |
| Neither agree nor disagree | 1 | 3.3 | 2 | 6.7 | 0 | 0.0 | 2 | 6.7 | 5 | 5.1 |
| Disagree | 24 | 80.0 | 21 | 70.0 | 7 | 87.5 | 23 | 76.7 | 75 | 76.5 |
| Strongly disagree | 5 | 16.7 | 3 | 10.0 | 1 | 12.5 | 4 | 13.3 | 13 | 13.3 |
| Most people could learn to use this app quickly (SUS 7) | ||||||||||
| Strongly agree | 2 | 6.7 | 6 | 20.0 | 1 | 12.5 | 11 | 36.7 | 20 | 20.4 |
| Agree | 28 | 93.3 | 22 | 73.3 | 7 | 87.5 | 19 | 63.3 | 76 | 77.6 |
| Neither agree nor disagree | 0 | 0.0 | 1 | 3.3 | 0 | 0.0 | 0 | 0.0 | 1 | 1.0 |
| Disagree | 0 | 0.0 | 1 | 3.3 | 0 | 0.0 | 0 | 0.0 | 1 | 1.0 |
| This app is very awkward to use (SUS 8) | ||||||||||
| Agree | 1 | 3.3 | 6 | 20.0 | 0 | 0.0 | 0 | 0.0 | 7 | 7.1 |
| Neither agree nor disagree | 0 | 0.0 | 1 | 3.3 | 0 | 0.0 | 1 | 3.3 | 2 | 2.0 |
| Disagree | 23 | 76.7 | 23 | 76.7 | 6 | 75.0 | 22 | 73.3 | 74 | 75.5 |
| Strongly disagree | 6 | 20.0 | 0 | 0.0 | 2 | 25.0 | 7 | 23.3 | 15 | 15.3 |
| I felt very confident using this app (SUS 9) | ||||||||||
| Strongly agree | 4 | 13.3 | 5 | 16.7 | 1 | 12.5 | 11 | 36.7 | 21 | 21.4 |
| Agree | 24 | 80.0 | 25 | 83.3 | 7 | 87.5 | 18 | 60.0 | 74 | 75.5 |
| Neither agree nor disagree | 2 | 6.7 | 0 | 0.0 | 0 | 0.0 | 1 | 3.3 | 3 | 3.1 |
| I needed to learn a lot of things before I could use this app (SUS 10) | ||||||||||
| Strongly agree | 0 | 0.0 | 1 | 3.3 | 1 | 12.5 | 0 | 0.0 | 2 | 2.0 |
| Agree | 7 | 23.3 | 7 | 23.3 | 4 | 50.0 | 2 | 6.7 | 20 | 20.4 |
| Neither agree nor disagree | 5 | 16.7 | 3 | 10.0 | 1 | 12.5 | 1 | 3.3 | 10 | 10.2 |
| Disagree | 15 | 50.0 | 18 | 60.0 | 2 | 25.0 | 23 | 76.7 | 58 | 59.2 |
| Strongly disagree | 3 | 10.0 | 1 | 3.3 | 0 | 0.0 | 4 | 13.3 | 8 | 8.2 |
*
If response option is not displayed, no participant selected this option. Preferred survey responses are noted in italics.